FAQ

All of our dice trays and deck boxes take approximately two weeks to make. This is because each tray and box is made to order, meaning there are no two that are identical. 

Our Vaults of Many Things take approximately three weeks to be made, as they are also made to order, and are a lot more complex than a dice tray.

All custom orders will be given individual time frames based on the size, quantity and detail required.

Once made, your order will be shipped using Australia Post. You will be notified of the tracking number so you can see when your tray will be delivered.

You can order through our shop via our website. We have all our fabric options available to view, as well as all our current items for purchase.

If there is something specific you are after that you cannot find online, or you would like to discuss creating a custom piece, please contact us and we will be more than happy to assist you. 

We offer free standard shipping to all our customers Australia wide.

Our Loot Bags are exclusively shipped using Express Postage to ensure they arrive safely due to the quantity of goods in each one. 

Express Postage is also available at an additional cost.

International shipping costs are available upon request.

All of the Tray Tinker handcrafted timber products are made from locally sourced hardwoods. As standard we offer both American Walnut and Victorian Ash Hardwood. 

At the Tray Tinker we have opted to use both the American Walnut and Victorian Ash Hardwoods due to the beautiful tones of the timbers, as well as the wood grains that run through the individual pieces themselves which helps to make each piece unique.

As standard, we offer two different types of hardwood choices for our products - American Walnut and Victorian Ash.

The biggest difference between our American Walnut and Victorian Ash timbers is the colour. The process to make the dice tray does not change. American Walnut is dark brown in colour, whereas the Victorian Ash is lighter in colour ranging from a pale pink to pale yellow/brown.

Regardless of timber choice, each tray will be sanded by hand and also polished by hand, twice, to accentuate the wood grain. These two coats of polish also create a beautiful smooth finish.  

As our handcrafted items are made from wood, they can be susceptible to environmental damage. To ensure your product remains in peak condition we suggest it is stored in the reusable pouch it is sent in, avoid contact with liquids, avoid prolonged exposure to heat/UV, as well as avoiding being dropped.  

 We have set sizes for our range of deck boxes, with our current option being able to hold approximately 140 cards, with the partition area being able to hold a full set of Oakie Doakie Positive/Negative Dice, two sets of polyhedral dice, or nine D20's. 

The measurements of the box are:

155mm (l) x 95mm (w) x 80mm (h)*

 If you were after a specific sized deck box please  contact us  and we will gladly assist you. 

*all sizes are approximates as each item is made by hand

At The Tray Tinker we aim to source a vast array of fabric options for our customers. This means you have options galore.  We do not use felt to line the playing area of the dice tray, however if this is something you are after we can accommodate this.

If there is something specific you are after please contact us and we will do our best to assist you.

At The Tray Tinker we have the ability to press images on to your chosen fabric. The prints are vinyl which is different to iron on prints as they are more robust and will be able to handle dice being rolled on it.  The vinyl is flush with the fabric so it does not impede your dice rolls.

The prints work best on our Plush and Luxe fabric ranges, however if there is a specific colour fabric you are after please let us know and we can source it accordingly. 

Requests for personalisation are quoted individually, please contact us c to discuss your requirements.

Whilst we do everything we can to ensure your purchase is shipped to you in the safest manner possible, sometimes things can happen that are outside our control. If you receive your order and it is not up to your standard, please contact us ASAP so we can work with you to rectify the issue.